About Us
Meals on Wheels Mission Statement
To enhance the wellness of Rockland’s older adults and their families by providing services that support their safety, independence and health.
Meals on Wheels Vision Statement
Every older adult in Rockland is living their life to the fullest.
Meals on Wheels Story
Meals on Wheels Programs and Services, Inc. has been improving the quality of life for aging Rockland County residents for more than four decades.
In 1974, Rochelle Berger, founder and former CEO of the Agency, recognized the need for home delivered meals in Rockland County. With a small grant from the National Council of Jewish Women, Mrs. Berger set the wheels in motion by recruiting and organizing a consortium of volunteers who, in that first year, delivered nearly 10,000 meals.
As a not-for-profit agency with an annual budget of over $3 million, Meals on Wheels now has a staff of nearly 80 employees, over 800 volunteers, and has delivered more than 10 million meals since its inception.
The Agency relies in part on local, state and federal government assistance, grants, and private donations to sustain and augment its programs. Meals on Wheels is a member of Leave a Legacy of Rockland County and is committed to raising awareness of, and promoting local interest in, charitable giving through a will or lifetime gifts
Meals on Wheels Financials
Title VI Information
The Meals on Wheels of Rockland operates its programs and services without regard to race, color, and national origin, in accordance with Title VI of the Civil Rights Act of 1964. Meals on Wheels of Rockland also operates it programs and services to accommodate persons with disabilities under the Americans with Disabilities Act of 1990. Any person who believes they are subject to discrimination based on race, color, national origin or disability may file a complaint with Meals on Wheels of Rockland.
For information on Meals on Wheels of Rockland’s Title VI policy or to obtain the Title VI complaint form and procedures visit our website at www.mowrockland.org.com. Or contact:
Kim Lanski
Meals on Wheels of Rockland
121 West Nyack Rd
Nanuet, New York 10954
Phone (845) 367-9815 /TDD
Email klanski@mowrockland.org
The complaint form is not required to file a complaint. The complainant may submit any written report as a complaint notice. Meals on Wheels of Rockland will make reasonable modifications and take information verbally if the complainant requires this accommodation.
The Meals on Wheels of Rockland investigates complaints received no more than 180 days after the alleged incident. Once the complaint is received, the Meals on Wheels of Rockland will follow the steps below:
- Acknowledge receipt of the complaint within 10 days (Appendix C)
- Determine if the Meals on Wheels of Rockland has jurisdiction to investigate the complaint.
- Plan to complete the investigation within 45 days.
- Schedule an interview, if deemed necessary.
- Determine if other public or private entities are or should be involved.
- Determine if additional information is needed. Complainant has 15 days to provide the additional information.
- If the Meals on Wheels of Rockland is not contacted by the complainant or does not receive the additional information within 15 days, the case can be administratively closed. Additionally, a case can be administratively closed if the complainant no longer wishes to pursue the case.
- Determine if meetings with the affected party or other interested parties are needed.
After the investigative process has been completed, the Meals on Wheels of Rockland will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF).
- A closure letter summarizing the allegations and stating that there was no Title VI violation and that the case will be closed. (Appendix D)
- A letter of finding (LOF) summarizing the allegations and the interviews regarding the alleged incident, and explaining whether any disciplinary action, additional training of the staff member, or other action will occur. (Appendix E)
If the complainant wishes to appeal the decision, the complainant must submit the appeal within 21 days after the date of the closure letter or the LOF.
Filing complaints with Meals on Wheels of Rockland enables the agency to properly investigate the complaint. A person may also file a complaint directly with:
- New York State Department of Transportation
Office of Diversity and Opportunity
50 Wolf Road, 6th Floor
Albany, NY 12232
(518) 457-1129 Fax (518) 549-1273
OCR-TitleVI@dot.ny.gov
- Federal Transit Administration
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE
Washington, DC 20590
If information is needed in another language, please contact Meals on Wheels of Rockland at (845)-367-9815
Si se necesita informacion en otro idioma por favor contacto, (845)-367-9815.
| Section I: | |||||||||
| Your Name: | |||||||||
| Address: | |||||||||
| Telephone (Home): | Telephone (Work/Mobile): | ||||||||
| Email Address: | |||||||||
| Accessible Format Requirements? | Large Print | Audio Tape | |||||||
| TDD | Other | ||||||||
| Section II: | |||||||||
| Are you filing this complaint on your own behalf?
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Yes* | No | |||||||
| *If you answered "yes" to this question, go to Section III. | |||||||||
| If not, please supply the name and relationship of the person for whom you are complaining: | |||||||||
| Please explain why you have filed for a third party: | |||||||||
| Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party. | Yes | No | |||||||
| Section III: | |||||||||
| I believe the discrimination I experienced was based on (check all that apply):
☐ Race ☐ Color ☐ National Origin Date of Alleged Discrimination (Month, Day, Year): _____________ Agency name complaint is against: ______________________________________________ Location of where the alleged discrimination occurred:- _____________________________________
____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ |
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| Section IV | |||||||||
| Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?
☐ Yes ☐ No If yes, check all that apply: ☐ Federal Agency: ☐ Federal Court: ☐ State Agency: ☐ State Court: ☐ Local Agency: |
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| Provide information for the contact person at the agency/court where the complaint was filed. | |||||||||
| Name and Title: | |||||||||
| Agency: | |||||||||
| Address: | |||||||||
| Telephone: | |||||||||